Chantal Franiczek

Chantal is an energetic and outcome-driven Business Systems and Programme Analyst, specialising in analysing, improving, and optimising business processes and their underlying core business systems, infrastructure, and data. She is often described as a “catalyst for successful change” due to her ability to assess existing systems, processes, and information, and propose multiple change approaches that management and operational teams can clearly understand, evaluate, and debate before making informed decisions on the most effective and beneficial path forward.

Her expertise and collaborative approach enable her to build strong relationships with senior business leaders and stakeholders, bringing people with her and leading teams step by step through design, transformation, and adoption. On some recent initiatives Chantal has demonstrated not only her skills in communicating with the likes of Chairman, Directors and business stakeholders but also how she manages to build their trust and support for her proposed solutions. Teams quickly trust and respect her, inspired by her enthusiasm, expertise, and resilience in driving projects to successful completion, resulting in practical and high-value outcomes across complex, multi-jurisdictional programmes.

Chantal has an exceptional ability to cut through white noise and resistance to change, focusing on critical dependencies and key deliverables whilst understanding the sensitivity and political nature of any major business changes. With her sharp supplier management insight, she quickly identifies over-promises and misaligned proposals, ensuring appropriate governance to address rogue spend, scope creep and poor deliveries. Clients are encouraged to challenge her thinking—by sharing high-level requirements, she will present back structured options, highlight potential risks, and provide a clear synopsis of relevant previous experience.

She has successfully supported organisations in high-stake, international environments, delivering critical transformations across the financial, legal, and professional services sectors. This experience has provided her with a highly adaptable, hybrid skillset tailored to each programme she undertakes.

Chantal has a proven track record across the full delivery lifecycle, from requirements gathering and process modelling to backlog and release management within Agile software development cycles. She also coordinates testing activities, identifies issues and defects, and ensures their timely resolution. She proactively manages risks and guides critical decisions, ensuring that transformation initiatives are not only planned but successfully implemented, with measurable and tangible impacts often exceeding expectations.

Her professional expertise spans Legal, Finance, CRM, International Business Development, Document and Knowledge Management, data integration, and enterprise systems, including:

Finance Systems: Elite 3E Finance, Proforma Systems, Enterprise
Edicom eInvoicing & E-billing
Intapp Time Entry & Intapp Open
iManage Document Management
Microsoft Dynamics CRM / Interaction
Learning Management Systems
SAP SuccessFactors

Chantal is multilingual in: German, English and Polish