Tom Clowes
Experienced Programme Director/Manager skilled in driving complex business transformation and or systems change initiatives across diverse and international operating models and sectors. Proven track record in aligning strategic goals with operational priorities, leading cross-functional teams, and delivering tangible results.
Specialising in crisis/recovery management, mobilising/empowering high-performing teams/people, providing inspirational unconventional leadership, a creative leader who brainstorms new ideas and inspires others toward creativity and innovation, quickly adapts to changing working conditions and instils confidence from the Board down throughout the business stakeholder groups and customers. His leadership, expertise and confidence is infectious throughout any programme team bringing strong positive energies and ensuring a high quality, aligned and sustainable outcomes.
A track-record of delivering high profile/investment/risk programmes which have had significant impacts on both business strategy, operations and the associated user communities. The assignments have often had to deal with regulatory, political and sensitive areas and been high profile in terms of investment, risk, operating efficiencies and improved revenue/reduction of costs usually set against an international background.
Main market focus areas have been legal, financial, health, manufacturing and communication within both the public and private sectors. However, he is just as comfortable working with seed investor groups, start-ups and innovative business and technical initiatives.
A well respected and valuable member of any senior business management team providing strong advocacy and direction by being the main "bridge" between the Board & Business teams objectives and strategy and ensuring alignment to IT operational and programme priorities and deliverables. His approach always demonstrates a sensitivity to the changing needs of a business, his ability to quickly analyse problems and recommend practicable and achievable solutions at both programme and operational level.
His strategic thinking is always inspirational but is communicated in a down-to-earth practicable manner– able see the bigger picture, think outside the box and promote innovation to deliver business value whilst understanding and able to translate the
external, business and financial constraints of the Programme. Politically astute - in handling the complex business, financial, resource and personality dynamics to ensure positive engagement and benefits.
He has many references available at both Chairman, Director, Operational Management and also importantly team members that have worked with him.
Summary of some recent successful programmes:
Finance Transformation:
asked to lead a recovery programme for an international legal firm. The project had lost impetus, direction and was over budget. Successfully restructured the programme, supplier contribution, business adoption phasing to
replace the key finance systems with 3E integrated to Intapp and other legal powerhouse applications. Ensured the business could continue al operations through transition and delivered the new billing system and operational processes within a 12 month period.
Digital Presence Review:
reviewing all internet & cloud facing, touchpoints, applications, workflows and integrations and underlying support systems. Objective to define a 3 year plan on rationalising current systems and utilising emerging technologies (automated processing, A.I. learning).
CRM:
Deployed an International curated Client and Business Development platform, Responsible for the definition, gaining Board approval, gaining international support form managing partners and clients and then creating and managing an international diverse team of all key stakeholders to create a legal information and processing platform to increase revenues, client services and information quality and security.
ESG:
Proposing a change programme to implement ESG measures, tracking and reporting including cultural and operational change but importantly designing business and operational models to ensure sustainability whilst binging business benefits, market acceptance and public awareness (brand value).
Lead a triple-merger:
(and also a double merger) between three large international corporate legal Firms (widely advertised in the press). Responsible for all work streams across the three merging firms. A major and complex set of legal, financial, human, system and process requirements set against a very tight regulatory set deadline whilst ensuring Client services not only were not interrupted but also improved.
Transition & Unification Programmes:
implementing fit for purpose taxonomy, KPI’s and the underlying financial/billing, document management, workflow, compliance, CRM, HR and knowledge systems. Understanding the international regulatory and compliance needs on data and information sharing and adhering to regulatory and or client terms.
Cyber Security:
Implemented an international Cyber Security Framework and test/approval process. This covered 18 countries which created a complex set of technical, regulatory and compliance issues on which to prove governance and compliance. Recuing both risk, potential fines, business loss and reducing insurance premiums.
Health & Care Services:
Working with both Government Health departments and the private out of hours medical emergency services to define “as is” and “to be” integrated processes, information and sharing under a very complex and governance requirements and tracing the end care improvements/results.
The list of specific technologies and products he has deployed is too many to list here but products such as those below illustrate the type of solution and suppliers he is familiar with: Financial: Elite Enterprise and 3E, Legal: Elite, Intapp, HR: SAP Success factors, Document Management: IManage, CRM: Dynamics, Interaction.