05 · Area of Expertise

Legal Solutions

Programme profile

Evaluate current solutions in terms of buy, build, cloud, on-prem and integration compatibility.

Intro

Why this work,
and why us.

Svoon has deep heritage in legal and professional services. We understand the pressures of partnership governance, jurisdictional complexity and the very particular relationship between fee-earner workflow and back-office systems. We build platforms that respect how lawyers actually work.

Key Objectives

The Challenge

  • 01

    A global law firm has central and local solutions that use a mix of technologies, suppliers, and regulatory data requirements.

  • 02

    Client- and data-centric objectives, along with consolidated regulatory, statutory, and client reporting, are currently unachievable due to inconsistencies across data and systems.

  • 03

    Vendor contracts and costs vary between central and local operations, resulting in high support costs and limited compatibility.

  • 04

    Current vendors are promising integrated roadmaps but have so far failed to deliver.

  • 05

    The technical architecture and its inherent costs now need to be assessed against options such as on-premises builds, cloud solutions, AI, and other alternatives.

Svoon Actions

What we delivered,
step by step.

  • 01

    We created a clear view of all digital assets across the firm, including contract terms, supplier arrangements, version history, and ownership.

  • 02

    We consolidated fragmented information into clear data and architecture schematics, making it easier to understand systems, dependencies, and key data flows.

  • 03

    We mapped critical data movements, sensitivity levels, access requirements, and regulatory considerations across central and local environments.

  • 04

    We conducted structured vendor interviews and roadmap reviews to test delivery promises, integration plans, and long-term suitability.

  • 05

    We reviewed cloud options against customisation needs, security requirements, regulatory obligations, and operational risk.

  • 06

    We developed a clear view of information barriers, data access levels, sensitivity flags, retention requirements, and data destruction policies.

Key Impacts

What changed,
measurably.

  • Business strategies, objectives, and services were aligned to a structured technical framework, giving leadership a stronger basis for prioritising future investment.

  • Areas with limited return, duplicated spend, inefficient processes, or underused technology were identified, creating clear opportunities to improve ROI.

  • Contractual differences, cost variations, service overlaps, and delivery gaps were highlighted, supporting stronger vendor negotiations and improved commercial control.

  • Internal and outsourced technical resources were reviewed against current and future needs, helping clarify where capability should be retained, strengthened, or outsourced.

  • Greater contract visibility and supplier comparison helped identify unnecessary costs, duplicated services, and high-support arrangements.

  • Information barriers, access levels, sensitivity flags, retention rules, and destruction policies were clearly mapped, reducing regulatory and data-risk exposure.